16 de December de 2024

Archibus by Eptura implementation at Atento

Posted at 16:10h in Sin categoría by

Atento, a leading Business Transformation Outsourcing (BTO) company based in Spain, USA, Morocco, Latin America, stands out for offering advanced solutions in customer experience and CX consulting. Combining artificial intelligence with its BTO expertise, Atento develops customized services for various industries.

In 2009, the company relied on ABTIO to optimize the management of its operations by implementing Archibus by Eptura, a comprehensive system that has transformed its internal processes. This project included:

  • Space Management
  • Equipment Inventory and Moves Management
  • Integration with GIT “Integrated Time Management” for Call Centers

This implementation not only allowed Atento to optimize the utilization of its spaces, but also modernized his operational infrastructure and reaffirmed its commitment to innovation and business efficiency.