Solutions

AI Managed Services

Artificial intelligence (AI) is a field of computer science that focuses on empowering systems capable of performing tasks that normally require human intelligence. These tasks include learning, reasoning, decision making, problem solving, natural language understanding, visual perception, among others. AI is used in a variety of applications, from pattern recognition to process automation.  

  

Generative artificial intelligence (generative AI) is a specific type of artificial intelligence that focuses on creating original content, such as text, conversations, stories, images, videos and music. Unlike other forms of AI, which focus on analyzing or classifying data, generative AI uses trained models to generate new ideas and creative solutions. While it may use techniques such as image recognition or natural language processing (NLP), its main focus is on generating innovative content, not merely mimicking human intelligence.  

  

Our clients can use generative AI for a wide range of applications, such as creating advanced chatbots, improving and optimizing processes, and automatically generating creative content. Some generative AI capabilities are:  

    • Assisted authoring: Using a short prompt, generative AI capabilities can quickly create content, such as job or new product descriptions, for review, revision, and approval. 
    • Suggestions: Quickly guide users to better results based on natural language processing and best practices. Generative AI can also offer recommendations for survey questions or professional development tips for managers to provide to employees. For example, a customer service application can suggest a how-to article based on the customer’s inquiry. 
    • Summarization: Increase efficiency by identifying key insights from one or more data sources. New generative AI capabilities can explain the key elements of content for simple and impactful consumption. For example, a customer service agent can ask for a summary of a knowledge base article to resolve a customer service inquiry or deliver a concise text summary from a table or chart. 

  

ABTIO’s AI and Generative AI Management service is an evolution of traditional IT service management that leverages the power of generative AI to optimize and improve organizations’ processes. Simply put, ABTIO helps its clients implement and use AI models to create new content, solutions and insights that improve service delivery, problem solving and overall organizational efficiency.

Our services:

OCI Language Services

Detect and translate languages in written text and automatically recognize specific types of content, including the names of people, locations, products, and organizations.

Language is a cloud-based AI service for performing sophisticated text analysis at scale. Use this service to build intelligent applications by leveraging REST APIs and SDKs to process unstructured text for sentiment analysis, entity recognition, translation, and much more.

It maintains customer privacy with language models that do not store data for training, debugging, or other purposes.

 

The service can help your company with:

  • Detection of languages and entities: OCI Language identifies the language of your text in over 100 languages. It can also automatically recognize entities such as names of people, places, products, and organizations.
  • Identification and classification of textual content into categories. Using state-of-the-art natural language processing, we can identify the most important key phrases in your documents.
  • Analysis of mood or tone in the text with APIs that help extract sentiment from individual aspects of the text. OCI Language classifies results as positive, negative, and neutral sentiments with a confidence score.

OCI Speech Recognition

Systems that create accurate, real-time transcripts from natural conversations or convert recorded audio conversations to textual data to analyze with AI services.

It is an AI service that provides both speech-to-text transcription and text-to-speech synthesis with multilanguage support. It uses ASR (Automatic Speech Recognition) technology, a deep learning process, and can be combined with Language or other AI services to analyze sentiment, translate to other languages, and extract key information.

 

This service can be utilized for precise, text-normalized, and time-stamped transcription or synthetic voice generation through the console, REST APIs, CLIs, or SDKs. Additionally, OCI Speech can be employed in an OCI Data Science notebook session. Features include profanity filtering, confidence scores for individual words and entire transcriptions, and more, making it a versatile tool for various audio processing needs.

 

The service can help your company with:

  • Creation of searchable and indexed data by transcription of audio files.
  • Filtering of profanities and leveraging of confidence scores
  • Protection of user’s privacy. The ASR models transcribe your content, but no data is stored for training, debugging, or other purposes.

OCI Vision Recognition

Extracts textual or visual information from still and moving images and uses that data to drive analytics applications and detect anomalies in photographs and videos.

Vision is an AI service for performing deep-learning–based image analysis at scale. With prebuilt models available out of the box, developers can easily build image recognition and text recognition into their applications without machine learning (ML) expertise. For industry-specific use cases, developers can automatically train custom vision models with their own data. These models can be used to detect visual anomalies in manufacturing, organize digital media assets, and tag items in images to count products or shipments.

 

The service can help your company with:

  • Automation of workflows and actions based on image analysis
  • Gaining insights from visual data by automatically extracting text and objects
  • Enriching image-based files with metadata, including objects and colors for better indexing and

OCI Document Understanding

Automatically extracts text and key-value pairs from a variety of digital or scanned files, including those that are rotated, tilted, or even deteriorated.

It is an AI service designed to help developers extract text, tables, and other essential data from document files using APIs and command-line tools. This service enables the automation of time-consuming business processing tasks with ready-to-use AI models. Additionally, it allows for the customization of document extraction to meet the specific requirements of different industries, streamlining workflows and improving efficiency.

 

The service can help your company with:

  • Extraction of text from scanned documents, mobile uploads, PDFs, and more
  • Preservation of table formats and key value relationships recognized in documents
  • Easily automation of tedious business processes based on data output in JSON format

Generative AI Agents

Streamline enterprise data access and insights using advanced AI and a simple chat interface.

The OCI Generative AI Agents service provides an agent type that combines the power of large language models (LLMs) and retrieval-augmented generation (RAG) with enterprise data, making it possible for users to easily query diverse enterprise data sources. Users can access and understand up-to-date information through a chat interface and in the future direct the agent to take actions based on findings.

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Oracle Digital Assistant

With digital assistants that understand their business-specific vocabulary, employees and customers can communicate with applications using a chat interface or voice commands.

ODA is an Artificial Intelligence (AI) platform that allows you to create conversational experiences (Chatbots) that interact with business applications through text, chat and voice interfaces. The Chatbot processes human conversations (written or spoken) extracting information from business applications and business data as if the user were communicating with a real person.
Our developers implement the Oracle Digital Assistant to create Chatbots that interact with their applications based on one or more skills. These skills can be based on those that have already been predefined by Oracle, or developed to measure, or based on an available template, so that when the user makes a query, the Digital Assistant sends the user’s request to the most appropriate skill for satisfy said request. Users can connect with the Chatbot through channels like Microsoft Teams, SMS, or through a chat bubble on your website, business app, or mobile app.

IntraSee Digital Assistant (IDA)

A Digital Assistant that combines powerful AI with the best UI to maintain business Chatbots.

IntraSee, has incorporated state-of-the-art User Experiences (UI) to create a Digital Assistant that combines powerful AI with the best UI to maintain business Chatbots. Through our advanced technology called IDA (Intrasee Digital Assistant) you can revolutionize the way you interact with your entire set of business systems, whether on-premise or in the cloud.

IDA’s digital assistant uses a proprietary Oracle language model and is individually trained for each client. A service that can be adapted to your organization, language and culture.

 

The following AI functionalities are unique to the IDA Digital Assistant:

 

The following AI functionalities are unique to the IDA Digital Assistant: